Shipping Policy

Processing Time

Orders are typically processed within 1–3 business days after payment is received. Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times vary depending on your location:

• 
  United States & Canada: 7–15 business days
  
• 
  International: 7–20 business days
  

Please note that shipping times may vary due to customs delays, holidays, or high demand periods.

Tracking Orders

Once your order ships, you will receive a tracking number via email. Please allow 2–5 business days for tracking information to update.

Lost or Delayed Packages

We are not responsible for shipping carrier delays or packages lost due to incorrect addresses provided at checkout.

Returns

Due to the hygienic nature of skincare products, we do not accept returns on opened or used items.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.

Refunds

Refunds may be issued for:

• 
  Damaged products
  
• 
  Incorrect items received
  
• 
  Orders that never arrive
  

Approved refunds will be processed back to your original payment method within 5–10 business days.

Information We Collect

When you make a purchase, we collect personal information including:

• 
  Name
  
• 
  Shipping address
  
• 
  Email address
  
• 
  Payment details
  

How We Use Your Information

We use your information to:

• 
  Process and ship orders
  
• 
  Provide customer support
  
• 
  Send order updates
  
• 
  Improve our store experience
  

Third-Party Services

We may use third-party services such as payment processors and shipping providers to operate our business.

Data Protection

We take reasonable precautions to protect your personal information and ensure secure transactions.

General

By using this website, you agree to comply with these Terms of Service and all applicable laws.

Products

We strive to display product descriptions and images accurately; however, we cannot guarantee all information is completely error-free.

Pricing

Prices are subject to change without notice.

Limitation of Liability

We are not liable for any indirect or incidental damages resulting from the use of our products or website.